Last Updated: February 2026
Due to the nature of digital marketing, advertising setup, and consultation services, our Refund Policy is strictly defined to ensure fair business practices.
1. Non-Refundable Service Fees
Once an ad campaign is built, strategies are developed, or promotional work has begun, our service fees are non-refundable. The time, expertise, and digital labor invested cannot be returned.
2. Ad Spend is Non-Refundable
Please note that any money spent on ad networks (Google Ads, Facebook Ads, YouTube, Spotify) goes directly to those platforms. We have no control over their billing, and under no circumstances can we refund your ad spend.
3. Eligibility for Partial Refunds
A partial or full refund of our service fee may only be considered if:
- You cancel the order before any setup, audit, or campaign work has started.
- We fail to deliver the agreed-upon setup within the specified timeframe (excluding delays caused by the client or platform approvals).
4. Performance Guarantees
While we use highly effective strategies to bring you the best possible ROI, we cannot guarantee specific sales, leads, or exact stream counts, as market behavior and platform algorithms are beyond our control. Lack of expected sales does not qualify for a refund.
For any billing inquiries, please contact us via WhatsApp or email at contact@shakawat.com.